Friday, September 12, 2008
The Internet is great until it isn't. Temporarily out of commission.
Our DSL kept conking out, we'd restart the modem and it would work for awhile and then stop again. Eventually it slowed to a crawl -- and then died again, apparently for the last time. Working our way through the labynthine ATT support structure... Back soon, I hope.
3:30 p.m. Update: Back up. ATT came and swapped the modem, which was still under warranty. Took forever because I couldn't find our user ID and password for the modem itself. The tech tried to reset it and that got us caught in an endless loop that took almost an hour to sort out, and by then I had found the scrap of paper where I wrote down the password. The tech says this happens all the time. He suggested I write it on the bottom of the modem, since we'll only need it if something is wrong with it -- and it wouldn't do anybody else any good even if they did find it. Seems like a good idea...